Q.How long does it take for delivery?
A.It will take approximately 5 to 7 days to arrive after we receive your shipping instructions.
Q.Can I change my plan midway?
A. Refunds cannot be made during the plan, so you will need to cancel your plan before applying.
Q.Do you accept shipments on Saturdays, Sundays, and holidays?
A.We do not accept shipments on Saturdays, Sundays, or holidays. It will be from the next business day.
Q.Can I send something related to FDA?
A. Yes, if the customer has obtained authentication. We can provide support, but it usually costs several hundred thousand yen.
Q.How is the fee calculated for items exceeding 100kg?
A. over 100kg there will be an additional charge of 507 per 1kg
Prices are subject to change, but if there is a price increase, we will notify you on our website one month in advance.
Q. What will you do if the product is lost or damaged? Is it possible for your company to take out insurance on our behalf?
A. Guarantees regarding loss etc. will be provided in accordance with the regulations of Fedex, the carrier used.
If you wish to pay more than a certain amount determined by Fedex, please contact us separately.
Q. Is it possible to deliver to FBA in Canada? In that case, how much will it cost?
A.FBA delivery to Canada is also possible at the same rate as above.
Q. Is it possible to deliver to Europe?
A.Depending on the country, we may be able to support you, while others may not. Please contact us separately for delivery to Europe.
Q.Is Small & Light also available?
A.Small & Light is also available.
Q. Is it possible to send the products separately and package them before shipping?
A. Yes, it is possible.
Q. Is it possible to deliver products without stock?
A. Yes, it is possible. We also provide a service where we directly receive products from Amazon and other sources, repackage them, and ship them to you.
